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Client Testimonials

“I have dealt with many teleservice companies in my career and I can honestly say that MTI is the most responsive teleservice vendor that I have ever used. MTI is very easy to do business with. The management team is always positive and proactive. MTI often will make recommendations that help improve program performance.”

Teleservices Industry

MTI Client 1992 – Present

 

“Our largest business segment was not being effectively reached by any internal sales channel.  We worked closely with MTI to develop a quarterly Business-to-Business contact that allowed us to develop a relationship with our smaller business customers that we never had before.  MTI’s philosophy of superior customer care increased our sales units and revenue every year of the program.  This continues to be one of the true success stories of our relationship with MTI.”

Teleservices Industry

MTI Client 1992 – 2011

 

“I have worked with MTI since arriving at here and I am very pleased with their service. At one time just for change sake I was considering changing to another provider, but after careful analysis found them to be a perfect partner in this ever changing industry. Their ability to change and stay up to date with the constant requests I send them is very impressive. Our business is 24/7 and MTI is the primary reason we are able to deliver what our customers expect daily. If you are looking for a true partner in your business with a company you can trust, I whole-heartedly recommend MTI.”       

Media Services

Current MTI Client

 

“The MTI team has been great to work with. From our very first initial conversation to implementation and beyond. MTI has been nothing short  of accommodating, friendly and willing to go the extra mile to meet each and every need and request we have asked of them.  In terms of service and performance, the agents taking our order calls have offered our customers a very high level of customer-centered service. This was an area of importance that was one of our highest priorities when selecting a center.

Overall our experience with MTI has been very positive and the integration of their services with our company has been stellar.  They continue to work with us at every step of the way while expressing an enthusiasm and willingness that is much appreciated and welcomed.”

Teleservices Industry

MTI Client 1992 – 2011

 

“MTI has recently transitioned into our industry, and to say the least, they have far exceeded our expectations. While searching for a telecommunications company to meet our needs, MTI was the obvious choice due to their location in North Dakota, nearly two decades of experience, and superb merit of excellence.  Although MTI was not previously familiar with our industry, with their impressive credentials, we were willing to place our company's call center needs in their hands. We experienced precise attention to detail, an ability to learn a technically complex product quickly, unparalleled customer care, and fast reaction time to last-minute client needs. To say the least, we have been more than satisfied with MTI's impressive results and services.  We now understand that, no matter the industry, MTI will more than accomplish any company's needs!”

Pharmaceutical Industry – Worldwide Manufacturer

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